Yes, we ship all over the world for free. Some areas include: USA, Canada, UK, Ireland, France, Spain, Australia, Netherlands, Singapore, etc. Some countries take longer to ship to than others. If you have questions about how long it takes to ship to your country, please email us at email@example.com!
Our average shipping time is 3 weeks, ranging from 1-7 weeks depending on your location. Our shipping to the USA generally takes 12-25 days. Our shipping to Canada takes 15-30 days.
If you plan to give one of our items as a gift, we do not recommend buying items during the month when the holiday is happening. There is a risk of the item not arriving on time. We are not responsible for items that do not arrive before specified dates.
We usually ship with Registered Airmail or ePacket, which works with carriers such as Canada Post, USPS, Royal Mail, etc.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and that you may have to pay custom fees when they arrive to your country (this is extremely rare).
If you are not satisfied with our products, returns must be requested by emailing firstname.lastname@example.org within thirty days of the product's arrival. Return shipping costs must be covered by the customer. We offer free returns if there are any defects associated with the merchandise that are a result of our fault. If such a problem is present, please inform us at email@example.com within one week of receiving.
Sorry! We don't do cancellations! Orders are considered final. However, if we have not processed (different from shipped) your order yet, we may or may not be able to change it. We usually allow a minimum of twelve hours before shipping out products. Please contact us at firstname.lastname@example.org as soon as possible with your reasons for change or cancellation and we may be able to provide a solution (e.g. redelivery to new address, change of color, etc.).
Our brand is based in the United States, causing our checkout to be in US Dollars. However, you can pay in any standard currency and the bank will automatically convert its value. We have different currency displays for your reference.
We ship from different parts of the USA and China so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region. If it does not arrive by 8 weeks upon ordering, please contact us at email@example.com, we can help reship your order or refund it!
You can contact us at firstname.lastname@example.org! We will be happy to assist you.